🚚 Shipping Policy | Pathali
Effective Date: March 5, 2025
At Pathali, we are committed to providing fast, reliable, and secure shipping to ensure your order arrives on time. Below is everything you need to know about our shipping process.
1. Processing Time
🕒 Order Processing:
- Orders are typically processed within 1-3 business days (Monday–Friday, excluding holidays).
- Custom orders may require additional processing time.
🔄 Order Modifications & Cancellations:
- Orders can only be modified or canceled within 12 hours of purchase. Once processing begins, changes may no longer be possible.
2. Shipping Methods & Estimated Delivery Times
📦 Standard Shipping (U.S.):
- Delivery Time: 3-7 business days
- Tracking: Available for all orders
🌍 International Shipping:
- Delivery Time: 7-15 business days (varies by destination)
- Tracking: Available for most locations
🚀 Expedited Shipping (U.S. Only):
- Delivery Time: 2-4 business days
- Extra cost applies (calculated at checkout)
📌 Important Notes:
- Shipping times may be affected by weather conditions, carrier delays, or customs processing for international orders.
- Some regions may experience extended delivery times due to local shipping regulations.
3. Shipping Costs & Free Shipping
💰 Shipping Fees:
- Shipping costs are calculated at checkout based on location and shipping method.
- Free shipping may be available for select promotions and bulk orders (check our homepage for current offers).
4. Tracking & Order Status
🔍 Tracking Your Order:
- Once your order ships, you will receive a tracking number via email to monitor delivery status.
- If you do not receive a tracking number within 5 business days, please contact us at info@pathali.xyz.
5. Lost, Delayed, or Stolen Packages
🚫 Lost or Delayed Shipments:
- If your package has not arrived within the estimated delivery timeframe, check the tracking status.
- If the tracking shows “delivered” but you have not received your package, please:
✅ Check with neighbors or household members.
✅ Contact the carrier for more details.
✅ Reach out to us at info@pathali.xyz for further assistance.
🚫 Stolen Packages:
- Unfortunately, Pathali is not responsible for stolen packages after they have been marked as delivered. We recommend contacting the local carrier or filing a claim with your delivery service.
6. International Shipping & Customs
🌎 Customs & Import Fees:
- International orders may be subject to customs duties, taxes, or import fees, which are determined by your country’s regulations.
- These charges are the responsibility of the customer and are not included in the purchase price.
🔍 Customs Delays:
- Some international shipments may experience delays due to customs processing. Unfortunately, Pathali has no control over customs procedures.
7. Returns & Exchanges for Shipped Items
📦 If you need to return or exchange an item, please refer to our Refund & Return Policy for details on eligibility and instructions.
8. Contact Us for Shipping Support
📩 If you have any questions about shipping, feel free to contact us:
📧 Email: info@pathali.xyz
📞 Phone: 310-812-7377
📍 Address: 4649 Meadowbrook Mall Road, Benezett
We appreciate your trust in Pathali and strive to make every delivery smooth and hassle-free! 🚀📱