🛍️ Sales Policy | Pathali

Effective Date: March 5, 2025

At Pathali, we are committed to providing a seamless and secure shopping experience. Our Sales Policy outlines the terms and conditions that apply when purchasing products from our store.

1. Ordering Process

✅ Placing an Order – Customers can browse and purchase products directly from our website, Pathali. Once an order is placed, you will receive a confirmation email with your order details.

✅ Order Modifications – Orders can only be modified or canceled within 12 hours of purchase. After this period, orders are processed, and changes may no longer be possible.

✅ Custom Orders – Personalized phone cases (with custom designs, names, or images) are made to order and cannot be canceled or returned once production has started.

2. Pricing & Payment

💳 Accepted Payment Methods:
We accept major credit cards, PayPal, and other secure payment gateways available at checkout.

📢 Pricing Policy:

  • Prices are listed in USD ($) unless otherwise specified.
  • Discounts, promotions, and coupon codes cannot be applied retroactively.
  • Pathali reserves the right to adjust pricing and promotions at any time without prior notice.

3. Shipping & Delivery

🚚 Processing Time: Orders are typically processed within 1-3 business days before shipping.

🌎 Shipping Times:

  • U.S. Orders: 3-7 business days
  • International Orders: 7-15 business days
  • Delivery times may vary depending on location and carrier delays.

📦 Tracking Information: A tracking number will be provided via email once the order has been shipped.

🔄 Lost or Delayed Shipments: If your package is significantly delayed or lost, please contact us at info@pathali.xyz, and we will work to resolve the issue.

4. Returns & Refunds

📌 Return Window: Customers may return unused, non-customized items within 30 days of delivery (see our Refund & Return Policy for details).

📌 Non-Returnable Items:

  • Custom-designed phone cases
  • Gift cards
  • Final sale and clearance items

📌 Defective or Incorrect Items: If you receive a damaged or incorrect item, please contact us within 7 days of delivery at info@pathali.xyz with clear photos for a free replacement or refund.

5. Warranties & Product Quality

🔹 Our products are crafted with high-quality materials, ensuring durability and protection.

🔹 We offer a 30-day warranty for defects in materials or workmanship. If an issue arises, please contact our support team for assistance.

6. Fraud Prevention & Order Security

🚨 Fraud Protection: To protect our customers and business, all transactions are screened for security. If we detect suspicious activity, your order may be placed on hold or canceled, and you may be contacted for verification.

🔒 Secure Payments: Your payment details are encrypted and processed securely through trusted third-party payment providers.

7. Customer Support & Contact Information

For any questions or concerns regarding our Sales Policy, please reach out to us:

📧 Email: info@pathali.xyz
📞 Phone: 310-812-7377
📍 Address: 4649 Meadowbrook Mall Road, Benezett

Thank you for shopping with Pathali – where style meets protection! 🚀📱