📦 Refund & Return Policy | Pathali

Effective Date: March 5, 2025

At Pathali, we want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.

1. Eligibility for Returns & Exchanges

You may return or exchange an item if it meets the following conditions:

✅ The item is unused, in its original condition, and with all packaging intact.
✅ The return request is made within 30 days of receiving your order.
✅ The item is not customized or a final-sale product.

If your item does not meet these criteria, unfortunately, we cannot process your return.

2. How to Request a Return or Exchange

🔹 Step 1: Contact our customer service at info@pathali.xyz with your order number and reason for the return.
🔹 Step 2: Our team will provide you with a return authorization and instructions on where to send the product.
🔹 Step 3: Ship the item back to us. Customers are responsible for return shipping costs unless the product is defective or incorrect.
🔹 Step 4: Once received and inspected, we will process your refund or exchange within 5-7 business days.

3. Refund Policy

✔ Approved refunds will be issued back to the original payment method.
✔ Refunds may take 5-10 business days to appear in your account, depending on your payment provider.
✔ We do not refund shipping costs unless the return is due to an error on our part (e.g., wrong item received or a defective product).

4. Damaged or Defective Items

If you receive a damaged or defective product, please:

📸 Take clear photos of the item and the packaging.
📧 Email us at info@pathali.xyz with your order details and photos.
🚀 We will send a replacement or issue a full refund at no extra cost.

5. Non-Returnable Items

Certain items are non-refundable and non-returnable, including:

❌ Customized phone cases (unless defective or damaged).
❌ Final sale and clearance items.
❌ Gift cards.

6. Contact Us for Support

If you have any questions about our refund and return policy, feel free to contact us:

📧 Email: info@pathali.xyz
📞 Phone: 310-812-7377
📍 Address: 4649 Meadowbrook Mall Road, Benezett

We appreciate your trust in Pathali and strive to provide you with the best shopping experience possible! 🌟